Last updated: May 15, 2025

This privacy policy ("Policy") explains how Quickedash ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our mobile application Quickedash, an e-commerce shopping platform. By downloading, installing, or using Quickedash, you agree to the collection and use of information in accordance with this Policy.

This Policy complies with applicable data protection laws including GDPR, CCPA, and various local data protection regulations. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register for an Quickedash account, we collect your name, phone number, email address, and password (if you choose email/password authentication).
• Authentication Data: If you choose to sign in using Google accounts or phone OTP, we receive authentication data from these services.
• Profile Information: Any additional information you choose to add to your profile, including profile pictures uploaded from your camera or gallery.
• Delivery Addresses: Home, work, or other addresses you save for delivery purposes.
• Communication Data: Information provided when you contact our customer support, including chat logs, emails, and feedback submissions.
• Payment Information: When you make purchases, we collect payment method details. Credit/debit card information processing is handled securely via Eco Bank payment gateway. For in-app wallet functionality, we store your wallet balance and transaction history.

1.2 Information Collected Automatically

• Location Information: With your permission, we collect precise location data to show nearby stores, calculate delivery distances, and facilitate delivery using Google Maps API. You can control location permissions through your device settings.
• Device Information: We collect information about your mobile device including device type, operating system, unique device identifiers, IP address, mobile network information, and hardware model.
• Usage Data: We collect data about how you interact with Quickedash, including:
  • Products viewed and added to cart
  • Search queries and browsing behavior
  • Shopping preferences and order history
  • Time spent on different sections of the app
  • Features and functionality used
  This data is collected using Firebase Analytics and similar tools to help us understand user preferences and improve our services.
• Device Permissions: We request access to your device's camera and photo gallery (for profile pictures), storage (for caching data), and notification services (for order updates and promotional messages).

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Essential Services

• To create and manage your account
• To process and fulfill your orders
• To provide customer support and respond to inquiries
• To verify your identity and prevent fraud
• To process payments and maintain wallet balances
• To facilitate delivery of your purchases
• To provide location-based services such as store finding and delivery tracking

2.2 App Improvement and Analytics

• To analyze usage patterns and improve the Quickedash platform
• To troubleshoot technical issues and debug the application
• To develop new features based on user behavior and feedback
• To measure the effectiveness of our services and marketing
• To generate anonymized, aggregate statistics about app usage

2.3 Communication and Marketing

• To send transactional messages, including order confirmations, delivery updates, and receipts
• To communicate important app updates and policy changes
• To send promotional offers, discounts, and recommendations (if you have opted in)
• To conduct surveys and collect feedback about our services

We process your personal information based on:

• Contractual necessity: To provide the Quickedash services you have requested
• Legitimate interests: To improve our services, prevent fraud, and market our products
• Your consent: For certain data collections such as precise location and marketing communications
• Legal obligations: To comply with applicable laws and regulations

3. Sharing of Your Information

We do not sell your personal data to third parties. However, we may share your information with:

3.1 Service Providers

• Payment Processors: Eco Bank and other payment gateways to process transactions
• Cloud Services: Firebase for app functionality, analytics, and cloud storage
• Map Services: Google Maps for location-based features
• Analytics Providers: To help us understand app usage and improve services
• Communication Services: For sending notifications, emails, and SMS

3.2 Business Partners

• Delivery Partners: To fulfill and deliver your orders
• Grocery Stores/Vendors: To process and fulfill your orders

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request). We may also share information:

• To enforce our terms and conditions
• To protect our rights, privacy, safety, or property
• To detect, prevent, or address fraud and security issues
• In connection with a merger, sale, or acquisition of all or part of our company

4. Data Retention and Storage

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with Quickedash (active account status)
• Legal obligations to retain data for certain periods
• Pending or potential legal disputes
• Guidelines from regulatory authorities

When we no longer need to process your personal information, we will either delete or anonymize it. If this is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

5. Cookies and Similar Technologies

Quickedash uses cookies, device identifiers, and similar technologies to collect information about how you use our app. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our app
• Improve performance and user experience
• Deliver relevant advertisements (if applicable)
• Analyze traffic and trends

You can control cookies and tracking technologies through your device settings. Please note that disabling certain cookies may impact the functionality of our app.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure authentication procedures
• Regular security assessments and testing
• Access controls and authorization protocols
• Secure data backup systems
• Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request that we correct or update inaccurate data
• Deletion: Request deletion of your personal information
• Restriction: Request limitation on how we use your data
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Withdrawal of consent: Where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.

8. Age Requirements and Children's Privacy

Quickedash is a general audience grocery shopping application available for users of all ages. While we do not impose age restrictions for using our app, we do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us, and we will take steps to remove that information from our servers.

For users between 13 and 18 (or the applicable age of majority in your jurisdiction), we recommend parental supervision when making purchases or providing personal information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country.

When we transfer your personal information to other countries, we use appropriate safeguards to ensure that your information receives adequate protection, such as standard contractual clauses or Privacy Shield certification.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Policy, we will:

• Post the updated policy in the app
• Update the "Last updated" date at the top of this Policy
• Notify you via email or through a notification on our app

We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. App Permissions

Quickedash requests the following permissions on your device:

• Location: To show nearby stores and facilitate delivery
• Camera/Photos: To upload profile pictures and scan barcodes (if applicable)
• Storage: To cache app data for better performance
• Notifications: To send order updates and promotional messages
• Network/Internet: To connect to our servers and update content

You can manage these permissions through your device settings at any time.

12. Third-Party Links and Services

Quickedash may contain links to third-party websites or services that are not owned or controlled by AppNexus Technology. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policies of these third parties. We are not responsible for their privacy practices.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our systems do not currently recognize or respond to Do Not Track browser signals, but you can adjust your privacy preferences in your device settings.

14. Delete Account Policy

At QuickDash, we respect your right to privacy and allow you to delete your account and personal data at any time.
📌 How to Request Account Deletion You may request to delete your account by: Navigate to the Settings section in the QuickDash app or website. Clicking on “Delete My Account”. I am confirming your identity (you may need to log in again). Alternatively, you can contact our support team at:
📧 support@quickdash.com
🗑️ What Happens When You Delete Your Account When you delete your account: All personal information associated with your account will be permanently removed. Your order history, addresses, and stored preferences will be erased. Your account will no longer be accessible, and you will need to re-register to use our services again. Some transactional data (e.g., invoices or legal records) may be retained as required by law.
❗ Important Notes Once your account is deleted, this action cannot be undone. Deletion may take up to 7 business days to fully process. If you have any pending transactions or active orders, please resolve them before requesting deletion.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@QuickeDash.com

We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.